Visit any college dorm room in America and it becomes obvious: students don’t operate on a typical 9-5 schedule.
Instead, they’re active at all hours, and this impacts everything from when they eat to when they study and even how they shop for course materials for their classes. While most people shop online at 8pm on Monday, students may be in prime textbook buying mode at 5am on a Sunday, accommodating their social, work, and class schedule.
To help students easily find and choose the right course materials at any time, Akademos has implemented a number of customer support programs to make getting the right course materials easier and quicker than ever before.
There’s no better team member than Akademos’ Senior Customer Experience Manager, Ben Plunkett, who has been delivering stellar customer experiences for students since 2014, to explain the improvements he and his team have implemented, what it means for students, and how it helps universities support their students.